Refund Policy
At Ornadwell, we take pride in the quality and craftsmanship of our home decor products. Your satisfaction is our priority. If for any reason you're not completely satisfied with your purchase, we’re here to help.
Eligibility for Refunds
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Refunds are applicable only for items that are damaged, defective, or incorrect upon delivery.
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To be eligible for a refund, you must contact us within 7 days of receiving your order.
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Items must be unused, in original condition, and in original packaging.
Non-Refundable Items
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Custom-made, personalized, or made-to-order products.
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Items purchased on clearance or during final sale.
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Minor imperfections or color variations due to the handmade nature of products.
Refund Process
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Email us at [support@ornadwell.com] with your order number, issue details, and photos of the product.
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Our team will verify and respond within 2-3 business days.
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If approved, your refund will be processed to your original payment method within 7–10 business days.
Return Shipping
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In case of defective or incorrect items, we will arrange a return pickup or cover the return shipping cost.
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For all other cases, return shipping will be the customer’s responsibility.
Contact Us
For any questions regarding refunds, reach out to our customer care team at:
Mail Id - support@ornadwell.com
Phone Number - 6207868164 (Mon–Sat, 10 AM – 6 PM IST)
We appreciate your trust in Ornadwell and aim to make your shopping experience warm and worry-free — just like home.