Last Updated: July 18, 2025
This Shipping Policy outlines the terms and conditions for the shipping and delivery of products purchased from ornadwell.com (the "Site") or through our services (collectively, the "Services"). By placing an order with Ornadwell, you agree to the terms described in this policy.
Shipping Partners
We partner with Delhivery, a trusted courier service, to ensure reliable and timely delivery of your orders. Additional shipping partners, such as Blue Dart or India Post, may be used depending on availability and serviceability to your location.
Delivery Timelines
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Delhi Deliveries: Orders placed in Delhi are typically delivered within 3-5 business days from the date of dispatch.
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Other Locations in India: Delivery timelines for other regions may vary based on the geographic location and pin code, typically ranging from 5-7 business days.
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International Orders: International deliveries may take 7-11 business days, depending on the destination country and customs clearance processes.
Please note that delivery timelines are estimates and may vary due to external factors such as public holidays, weather conditions, or other unforeseen circumstances. We recommend placing orders early if you have a time-sensitive requirement.
Shipping Charges
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Domestic Orders: Free shipping is offered on all orders above ₹599 within India. For orders below ₹599, a flat shipping rate of ₹49 per kg applies, unless otherwise specified.
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International Orders: Shipping charges vary based on the destination country, package weight, and courier service provider. These charges will be displayed at checkout or communicated prior to order dispatch. Customs duties, taxes, or import fees, if applicable, are the responsibility of the recipient and are not included in the shipping cost.
Order Processing
Orders are typically processed and dispatched within 48 hours of receipt, provided there are no issues with address verification or payment confirmation. If there is a discrepancy in the shipping address or payment details, we will contact you, which may delay dispatch.
Tracking Information
Once your order is dispatched, you will receive a tracking link via email and/or SMS. This link provides real-time updates on your order’s status. You can also track your order by logging into your account on ornadwell.com and navigating to "My Account > My Orders."
Shipping Restrictions
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We currently ship to all regions within India and select international destinations.
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Certain items may be subject to shipping restrictions due to government regulations (e.g., flammable products, liquids, or perishable goods). Please check product details before ordering.
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Deliveries cannot be made to P.O. boxes for express shipping services.
Address Verification
To avoid delays or returns, please ensure your shipping details are accurate, including:
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Full name
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Complete address with city, state, country, and postal code
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Valid phone number (with an alternate number, if possible)
Ornadwell is not responsible for delays or losses due to incorrect or incomplete shipping information.
Delivery Attempts
Our shipping partners will attempt delivery up to three times at the provided address. If you are unavailable, the courier will contact you to arrange a re-delivery or allow you to pick up the parcel from their local office. After three failed attempts, the order may be returned to our facility, and the order will be canceled.
Refunds and Cancellations
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Cancellations: You may cancel your order before it is dispatched by contacting us at info@ornadwell.com or +91 6207868164. Once dispatched, cancellations are subject to our return policy.
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Delayed Deliveries: If your order is delayed beyond the estimated timeline, please contact us within 48 hours of the expected delivery date. We will work with the courier to resolve the issue, which may take 3-5 business days to investigate.
Contact Us
For any questions or concerns about our shipping practices, please reach out to us:
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Email: info@ornadwell.com
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Phone: +91 6207868164
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Address: 1st Floor, Grey House, Near Gym Nation, Bishnu Rabha Path, Shantipur, Nalbari, Assam 781335, India
We strive to make your shopping experience seamless and efficient. Thank you for choosing Ornadwell!